Shipping Policy

Thank you for visiting and shopping at Lou's.​ Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-7 business days. Orders are NOT shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive an automated shipping confirmation email once your order has been shipped and another when it is delivered. To track your order, you can ask us through our email or Instagram direct message. 

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your item must be in the same condition that you received it, in its original packaging.